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<p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Scope of Responsibilities: </strong>Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.</span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong> </strong></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Job Summary: </strong>Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.</span></p> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Job Duties: </strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understand, master and gain efficiency in systems leveraged by the Help Desk.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Provide Help Desk resolution of customer service issues to insure complete client satisfaction.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with on-site client orientation, health fairs and business conferences as needed.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with on-site resolution of customer service issues to clients as needed.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Responsible for completing all mandatory and regulatory training programs</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Perform other duties as assigned</span></li></ul> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Attendance Requirements:</strong></span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must be available, and on time for scheduled work shifts.</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Educational Requirements:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Preferred: High School Diploma or GED, or equivalent experience</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Experience:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Special Conditions of Employment:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Drug test</span></li><li style="margin-left: .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Initial and continuous exclusion and sanction/disciplinary monitoring </span></li><li style="margin-left: .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Any and all additional eligibility requirements based on the specific positio</span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Required Training:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">HIPAA Privacy Course </span></li><li style="margin-left: .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">HIPAA Security Course</span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong> </strong></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Job Skill Requirements:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Exceptional phone and listening skills.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Exceptional written and verbal communication skills</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Preferred PC skills including Microsoft Office</span></li></ul><ul><li style="margin-left: .25in;"> </li></ul><p style="margin: 0in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Compensation</u></span></p><p style="margin: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">$16.00 per hour.</span></p><p style="margin: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. </span></p><p style="margin: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.</span></p>
