Utilization Management

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Alignment Health is seeking a remote Utilization Management (UM) Nurse - Pre-service to join the UM team. This role involves reviewing requests for pre-certification for inpatient and outpatient services, collaborating with providers and medical directors to ensure timely processing of referrals for the best medical outcomes at the most cost-efficient rate. General Duties / Responsibilities: Review pre-certification requests for medical necessity and refer to the Medical Director when necessary. Utilize CMS guidelines and Milliman Care Guidelines (MCG) for referral determinations. Maintain goals for turnaround time (TAT) for referral processing. Initiate Single Service Agreements (SSA) when services required are not available in-network. Maintain professional rapport with providers, physicians, support staff, and patients for efficient pre-certification referral processing. Verify eligibility and benefit coverage for requested services. Verify accuracy of ICD-10 and CPT coding in processing pre-certification requests. Request medical records and documentation from providers when necessary. Assist in reviewing and responding to appeal and grievance cases. Maintain documentation of expedited requests. Minimum Qualifications & Skills: 3+ years' nursing experience in a clinical setting. 1+ year UM experience with pre-service. 1+ year experience in managed care (Medicaid and/or Medicare). 1+ year experience applying UM criteria (CMS guidelines, MCG). Familiarity with medical terminology, ICD-10, CPT codes, and referral systems. Proficiency in Word, Excel, Microsoft Outlook. Education & Licensure: Required: High School Diploma or GED. Preferred: Associate's or Bachelor's degree in Nursing. Must have active LVN / RN license in North Carolina (Compact), with the ability to obtain additional state licenses (California, Nevada, Arizona, Texas). Preferred Qualifications: CPHQ, ABQAURP, or Six Sigma certification. Bilingual (English / Spanish). Experience in Transplant knowledge. Physical Demands: Regularly required to talk or hear. Frequently lifts and/or moves up to 10 pounds. Benefits: Competitive compensation package. Equal Opportunity/Affirmative Action Employer.

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