<div><b>YOU KNOW HOW TO PUT </b></div><div><p><b>THE <i>super</i> IN SUPERVISOR. </b></p><p></p><p><b>The Opportunity</b><br>When it comes to leading a team, you’re definitely the whole package – a team player, a supportive coach and always an enthusiastic cheerleader. You’re a natural leader who knows how to think on your feet, motivate your team, identify opportunities for improvement and execute on a plan to help lead people in a stressful situation. You’re more than willing to roll up your own sleeves to help whenever necessary. For you, being a Supervisor is all about making a positive difference for the business, members and the lives of your team members.</p><p></p><p>We’re looking for a Supervisor, Member Rescue, Automotive who’s ready for their next big challenge – could it be you?  This position takes the lead on coaching and developing frontline Inbound Member Service Representatives and Operations Coordinators within a contact centre setting, so that AMA delivers the best roadside assistance experience to its members.  </p><p></p><p><b>A Place to Belong </b><br>AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!</p><p>Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:  </p><ul><li>Competitive salary and flexible benefits</li><li>Employer-paid retirement savings program</li><li>Employee-exclusive discounts on travel, insurance, memberships, and more</li><li>Free travel medical insurance for you and your immediate family</li><li>Ongoing professional development</li><li>Paid vacation and personal days, including a Volunteer Day and Me Day</li><li>Flexible work models that make sense for your lifestyle</li></ul><p></p><p><b>Who You Are </b></p><ul><li>You excel under pressure – in fact, you pride yourself on staying cool and calm even in the midst of chaos.</li><li>You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.</li><li>One of the favorite parts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.</li><li>You understand the importance of being approachable, keeping an open door to your staff, and executing on promises made.</li><li>You recognize that everyone has a different approach to learning, and you’re able to flex your communication style and approach to help everybody understands. </li></ul><p></p><p><b>How You’ll Make an Impact</b></p><ul><li>Report to the Manager, Contact Centre Operations.</li><li>Foster a positive sales culture through coaching, recognition, accountability, and engagement.</li><li>Analyze daily performance metrics (e.g., conversions, upsells, quality scores, AHT) and implement action plans to drive improvements.</li><li>Lead, coach, and motivate a team of contact center agents to achieve sales and performance targets.</li><li>Identify underperformance trends early and provide timely, effective coaching or escalation.</li><li>Conduct regular performance reviews, sales coaching sessions, and feedback meetings.</li><li>Manage schedules and approve vacation requests.</li></ul><p></p><p><b>What You Bring to the Table</b></p><ul><li>You already have supervisory experience under your belt and are ready for your next big challenge.</li><li>Bonus if you have prior experience in a call center, fast paced or member centric work environment.</li><li>Coach, mentor and develop staff to promote a performance driven culture that rewards and recognizes staff accomplishments.</li><li>Provide effective performance feedback through employee recognition, and regular performance reviews.</li><li>You have strong verbal and written communications skills.</li><li>You’ve got a post-secondary education in business management or related discipline, and/or equivalent industry experience.</li></ul><p></p><p><b>Belonging Matters Here</b><br>AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact <b><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">recruitment@ama.ab.ca</span></span></span></b>. We’ll work with you feel supported throughout your journey with us.</p></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>-<p style="text-align:left"><b>WORK MODEL:</b></p>Remote<p style="text-align:inherit"></p><p style="text-align:inherit"></p>-<p style="text-align:inherit"></p><p style="text-align:left">We thank all applicants for their interest; however, only those selected for an interview will be contacted.</p>