About the position

The Sr. Product UX Designer is responsible for creating intuitive and elegant user experiences for complex digital products, particularly within the Salesforce Marketing Cloud environment. This role involves leading product design efforts, collaborating with cross-functional teams, and utilizing user research to inform design decisions. The designer will translate business strategies into user-centered solutions that enhance consumer engagement and drive business results.

Responsibilities

• Create intuitive and elegant product design solutions that solve complex consumer problems and drive business results
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• Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement
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• Participate in user experience research to understand consumer needs, opportunities and pain points to continually inform an iterative design and discovery process
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• Collect and synthesize qualitative and quantitative research to inform and validate design decisions
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• Collaborate and partner with Product Managers, Designers, Analysts and Developers throughout the discovery, design and development process
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• Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)
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• Create detailed design deliverables utilizing and contributing to the design language system and pattern library
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• Stay current on all the tools, principles and practices in product design, prototyping and development, and drive for continuous improvement
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• Facilitate meetings and brainstorming sessions that are organized and productive
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• Mentor and train junior members of the design team on industry and best practices
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• Advocate for high standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them

Requirements

• 7+ years of product design experience
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• Proven track record devising and designing high-quality consumer products (web or mobile) in collaboration with product management and engineering partners
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• Solid understanding of user-centered design processes and ability to balance customer needs with business goals and metrics in developing solutions
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• Experience with brainstorming techniques and getting consensus among a large, diverse group of stakeholders
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• Experience leveraging user research and the ability to clearly articulate your design decisions and what problems they're solving
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• Strong Product Design principles and deliverables, including rapid prototyping, journey maps, detailed flows, and pattern libraries
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• Ability to convert ideas quickly into design artifacts
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• Ability to perform design critiques and supply objective feedback to others
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• Strong critical thinking and analysis skills
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• Able to train and mentor others in design methodologies and best practices
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• Experience designing and prototyping native app and web solutions for a range of screen sizes/resolutions: mobile, tablet, desktop, etc.
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• Experience with Agile development processes

Nice-to-haves

• Responsive/adaptive design experience
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• E-commerce experience

Benefits

• Medical, dental & vision
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• Critical Illness, Accident, and Hospital
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• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
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• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
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• Short and long-term disability
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• Health Spending Account (HSA)
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• Transportation benefits
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• Employee Assistance Program
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• Time Off/Leave (PTO, Vacation or Sick Leave)