<p>Cleese Catering is looking for</p><p> • Sales and Customer Service Manager</p><p><br></p><p>Cleese Catering is a Toronto-based, full-service corporate and event catering company specializing in corporate catering programs, office dining, and large-scale events. We work with corporate offices, professional services firms, venues, and private clients, delivering high-quality food and reliable execution at every level. All menus are prepared fresh in-house with a strong focus on consistency, presentation, and flavour. From daily corporate lunches to high-volume events and premium experiences, Cleese Catering operates in a fast-paced, high-expectation environment where details matter. We value accountability, clear communication, and operational discipline, and we are a growing company looking for sales leadership that can scale with us.</p><p><br></p><p><strong>Role Summary</strong></p><p> • Drive new revenue across corporate and event catering</p><p> • Manage and grow existing catering accounts</p><p> • Deliver high-level customer service from inquiry through execution</p><p> • Bring a proven background in catering sales and account management</p><p> • Retain clients, grow spend, and manage multiple active accounts</p><p> • This is a performance-driven role focused on results</p><p><br></p><p><strong>Core Responsibilities</strong></p><p><br></p><p><strong>Sales and Business Development</strong></p><p> • Drive new corporate, event, and recurring catering revenue</p><p> • Bring an existing book of catering clients or build one quickly</p><p> • Prospect corporate offices, office managers, executive assistants, planners, venues, and agencies</p><p> • Prepare proposals, estimates, menus, and tastings</p><p> • Close deals within approved pricing and margin targets</p><p> • Identify upsell and cross-sell opportunities</p><p><br></p><p><strong>Account Management, Catering-Specific</strong></p><p> • Own and manage assigned catering accounts end to end</p><p> • Act as the long-term relationship manager, not just the closer</p><p> • Manage recurring corporate catering programs and repeat clients</p><p> • Understand client budgets, preferences, dietary needs, and service expectations</p><p> • Recommend seasonal menus, rotations, and new offerings</p><p> • Monitor account performance and client satisfaction</p><p> • Drive account growth and prevent client churn</p><p><br></p><p><strong>Customer Service and Client Experience</strong></p><p> • Serve as the main point of contact for key accounts and major events</p><p> • Manage changes, revisions, and last-minute requests professionally</p><p> • Resolve issues quickly while protecting margins and operations</p><p> • Maintain clear, consistent communication with clients</p><p><br></p><p><strong>Internal Coordination and Execution</strong></p><p> • Translate client needs into clear, executable event briefs</p><p> • Coordinate with the Executive Chef, kitchen team, and operations</p><p> • Ensure accuracy in headcounts, timing, dietary requirements, rentals, and staffing</p><p> • Confirm final details and client approvals before execution</p><p><br></p><p><strong>Revenue and Performance Accountability</strong></p><p> • Meet or exceed monthly and annual sales targets</p><p> • Manage and grow revenue across assigned accounts</p><p> • Track pipeline, bookings, renewals, and repeat business</p><p> • Provide forecasts and sales reporting</p><p> • Identify pricing, packaging, and retention opportunities</p><p><br></p><p><strong>Required Experience and Skills</strong></p><p> • Proven experience in catering sales and account management</p><p> • Ability to manage multiple active catering accounts</p><p> • Strong understanding of catering operations and logistics</p><p> • Experience with recurring corporate catering programs</p><p> • Strong negotiation and closing skills</p><p> • Clear written and verbal communication</p><p> • High level of organization and accountability</p><p> • Comfortable working under pressure</p><p><br></p><p><strong>Personality Fit</strong></p><p> • Ownership mindset with minimal supervision</p><p> • Sales-driven but operationally realistic</p><p> • Respect for kitchen workflows and execution limits</p><p> • Comfortable being accountable for revenue and client satisfaction</p><p> • Long-term relationship focus</p><p><br></p><p><strong>Compensation Structure</strong></p><p> • Base salary plus commission</p><p> • Commission tied to new business, account growth, and retention</p><p> • Clear targets with strong upside for high performers</p>