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[Remote] Home Equity Loan Processor

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Note: The job is a remote job and is open to candidates in USA. SoFi is a next-generation financial services company and national bank focused on changing the way people interact with personal finance. The Home Equity Mortgage Processor will work directly with applicants to review loan applications, ensuring completeness and accuracy while managing a pipeline of loans and providing excellent customer service throughout the mortgage process.


Responsibilities

  • Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
  • Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
  • Maintain a progressing pipeline of 30-50 loan applications.
  • Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
  • Maintain and adapt to the changing mortgage guidelines.
  • Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
  • Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
  • Handles the fulfillment of broker channel loan offerings from members
  • Adapt easily to change and provide interdepartmental support.
  • Strive to exceed productivity expectations and standards.
  • Set appropriate expectations and point of contact with realtors and other referral sources.
  • Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
  • Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

Skills

  • 2 years of mortgage processing industry experience preferred
  • Ability to maintain a pipeline of 30-50 loans of mixed variety
  • Knowledge of Encompass LOS
  • Excellent oral and written communication skills
  • Works well under time constraints and a constantly changing environment
  • Has to have a team mentality and work well as a member of a group
  • Eagerness to delight clients throughout the process and drive overall experiences
  • Knowledge of Fannie Mae guidelines
  • Broker fulfillment experience is a plus

Benefits

  • Comprehensive and competitive benefits

Company Overview

  • SoFi is a finance company that offers a range of lending and wealth management services. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.sofi.com.

    • Company H1B Sponsorship

  • SoFi has a track record of offering H1B sponsorships, with 157 in 2025, 121 in 2024, 131 in 2023, 118 in 2022, 81 in 2021, 42 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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