Note: The job is a remote job and is open to candidates in USA. Henry Schein is a leading provider of health care products and services, and they are seeking an Equipment Service Technician to provide repair services for equipment in practitioners' offices. This role involves working under the supervision of experienced technicians to enhance customer service skills, troubleshoot equipment issues, and ensure customer satisfaction.

Responsibilities

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

• Typically, 2 or more years of field service experience with demonstrated proficiency.
• Basic mechanical background.
• Customer service background.
• Basic troubleshooting skills.
• Independent self-starter.
• Basic computer skills.
• Interpersonal / communication skills.
• Professionalism.
• Accuracy and detail-orientation.
• Working knowledge of hydraulics, mechanical and electrical systems.
• Typically High School education, vocational training and/or on-the-job training.
• Associates degree or Technical School Certification is preferred.

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