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Remote Airbnb Bookings & Guest Communications Specialist

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About Twin lakes Resort

Twin lakes Resort offers 10 lakeside cabins, 3 fully equipped cottages, and 14 bachelor apartments. We receive the majority of our reservations through Airbnb and are now looking for an experienced remote professional who specializes in maximizing bookings, optimizing listings, and providing exceptional guest communication.

Position Summary

We are seeking a highly experienced Remote Airbnb Bookings & Guest Communications Specialist to manage our online listings, respond to all inquiries, and handle pre-booking guest interactions. This is a remote, independent contractor role for someone with proven success in increasing Airbnb occupancy, improving listing visibility, and delivering a high guest satisfaction experience.

Key Responsibilities Airbnb Listing Optimization & Strategy

  • Optimize listings (titles, descriptions, amenities, photos).
  • Implement dynamic pricing strategies to increase occupancy and revenue.
  • Monitor listing performance, ranking, reviews, and competitor pricing.
  • Develop strategies to boost booking conversions.

Guest Communication (Pre-Booking to Confirmation)

  • Handle all inquiries, questions, and pre-booking discussions.
  • Respond promptly and professionally to increase booking success rate.
  • Provide clear booking information, policies, and expectations.
  • Process booking approvals and ensure calendars remain accurate.

Booking Management & Reporting

  • Maintain reservation calendar and prevent overbooking.
  • Provide weekly performance reports: occupancy, revenue, inquiry-to-booking ratio.
  • Recommend improvements based on data trends.

Qualifications Required:

  • Minimum 2–3 years of Airbnb or short-term rental management experience.
  • Proven track record of increasing occupancy and managing multiple listings.
  • Excellent written communication and high response rate skills.
  • Strong understanding of Airbnb ranking, SEO, and pricing optimization.
  • Ability to work independently as a remote operator.

Preferred:

  • Experience with channel managers, pricing tools, or PMS systems.
  • Experience managing several properties or resorts.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 15 – 20 per week

Work Location: Remote

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