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Product Owner, Meal Pre-Order

December 13, 2025

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Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This role has the responsibility of leading the end-to-end governance, accuracy, and operationalization of Air Canada’s Meal Pre-Order and printed menu programs.Collaborative relationships with operational groups and business partners are key to the success of this job. Working closely with their peers in the Inflight, Digital Product, Finance and Catering Operations teams, the Product Owner, Meal Pre-Order ensures strategic alignment, program stability, data integrity, and network readiness while managing day-to-day operational requirements.Responsibilities:Meal Pre-Order Program Ownership<ul><li>Populate the monthly Meal Pre-Order files with accurate catering information across all stations, cabins, and routes, ensuring data integrity across all stations and menus.</li><li>Manage the upload, verification and troubleshooting process for Meal Pre-Order and lead governance of file accuracy within Air Canada digital applications, ensuring timely availability for customers.</li><li>Lead day-to-day program operations, ensuring a seamless end-to-end experience for customers, crew, internal and external stakeholders.</li><li>Establish structured governance standards and quality checks across all program elements.</li></ul>IT and Backend Support<ul><li>Act as primary liaison with IT, Digital, ECX and external IT partners for issue triage, prioritization, resolution, and validation.</li><li>Lead and support testing cycles for new features, releases, bug fixes and system enhancements.</li><li>Maintain a structured, prioritized backlog of enhancements, defects and tech improvements, ensuring alignment with development teams and business priorities.</li></ul>Program Development, Growth and Strategy<ul><li>Define, refine and execute the long-term vision for Meal Pre-Order, including expansion into new cabins, routes and partner catering stations and new product types.</li><li>Identify and assess opportunities to evolve functionality, operational scalability and the end-to-end customer journey.</li><li>Socialize ideas and implement in collaboration with Digital and IT teams.</li><li>Lead cross-functional planning with Catering, In-Flight Service, Airports, and Digital teams to ensure readiness, alignment and successful deployment of enhancements.</li></ul>Benchmarking and Competitive Insights<ul><li>Conduct ongoing competitive benchmarking to understand global airline best practices in Meal Pre Order technology inclusive of pre-order windows, menu UX/UI, personalization models and engagement strategies.</li><li>Translate insights into actionable product recommendations that elevate Air Canada’s offering and support premium positioning.</li><li>Monitor industry trends in digital retail, customer choice architecture, and airline personalization tools.</li></ul>Cross-Functional Collaboration and Communication<ul><li>Liaise with In-Flight Service, Airports, Catering Operations and all external catering partners to support operational execution and communication plans for Meal Pre-Order updates and launches.</li><li>Lead training and onboarding for catering partners and ensure compliance with Meal Pre-Order processes across stations.</li><li>Provide clear, proactive communication to internal stakeholders on program performance, risks, operational issues, customer insights, and roadmap milestones.</li></ul>Analytics, Reporting and Continuous Improvement<ul><li>Partner with Data Product, ECX and Customer Insights teams to monitor KPIs, customer selection behaviour, operational load impact, fulfillment performance, and system stability.</li><li>Analyze trends to drive product optimizations, operational improvements, and future roadmap decisions.</li><li>Support the creation, refinement, and automation of dashboards/reports to support data-driven decision making.</li></ul>Printed Menu – Supporting Responsibilities<ul><li>Support the upload process for printed menu files in Air Canada applications, including audits, validation and discrepancy resolution.</li><li>Support the printer, caterers and the Air Canada Catering Product team with ongoing printed menu requirements such as: menu proofing, logistics coordination and mid-month reconciliation or adjustment activities.</li></ul>Qualifications<ul><li>Minimum 3 years’ experience in Business Administration, commercial airlines, technology, catering or the equivalent.</li><li>Bachelor’s degree in relevant field. </li><li>Solid understanding of commercial airline business an asset.</li><li>Highly organized with strong time-management skills and an aptitude to prioritize multiple tasks and responsibilities.</li><li>Strong attention to detail, especially in data entry and validation, proofing, and quality checks.</li><li>Experience managing projects with multiple stakeholders</li><li>Creative mindset and be able to generate innovative ideas to improve the processes and customer experience.</li><li>Ability to manage monthly operational cycles, tight deadlines, and multiple moving pieces.</li><li>Proven ability to work well under pressure and with minimal supervision.</li><li>Proactive, adaptable and comfortable working in a fast-paced, evolving environment with shifting priorities.</li><li>Demonstrated problem-solving skills.</li><li>Strong sense of ownership and accountability for deliverables.</li><li>Must be extremely proficient in Microsoft Office applications.</li><li>Ability to work flexible hours, as required.</li><li>Bilingual preferred - English and French.</li><li>Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.</li></ul>Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?