Part-Time (Hiring Now) Fedex Online Customer Service Jobs Remote – Hir – indeed jobs In Canada

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FedEx is a globally renowned leader in shipping, logistics, and courier delivery services. With a commitment to excellence and customer satisfaction, we are expanding our online customer service team to ensure seamless support for our valued clients. Job Description: We are currently seeking dedicated and enthusiastic individuals to join our team as Part-Time Online Customer Service Representatives. In this remote role, you will be responsible for delivering exceptional customer service to our clients via various online platforms. Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, and social media platforms. Assist customers with tracking shipments, resolving delivery issues, and providing general product information. Handle customer complaints and concerns with empathy and efficiency, aiming for first-contact resolution. Collaborate with other team members and departments to ensure timely and accurate resolution of customer issues. Maintain thorough and up-to-date knowledge of FedEx services, policies, and procedures. Uphold the company's commitment to excellent service by consistently meeting performance metrics and quality standards. Requirements: High school diploma or equivalent; college degree preferred. Previous customer service experience in a fast-paced environment is preferred. Excellent written and verbal communication skills. Proficiency in typing and navigating online platforms. Strong problem-solving abilities and a customer-focused mindset. Ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and holidays as needed. Access to a reliable internet connection and a quiet workspace conducive to remote work. Benefits: Competitive hourly pay rate. Flexible part-time schedule with the opportunity for growth. Comprehensive training and ongoing support. Remote work opportunity, allowing for a better work-life balance. Employee discounts on FedEx services. Access to company-sponsored wellness programs and resources. Join Our Team: If you are passionate about providing exceptional customer service and thrive in a remote work environment, we encourage you to apply for this exciting opportunity with FedEx. Help us continue to deliver excellence and exceed customer expectations every day! Note: This is a part-time remote position. Applicants must be authorized to work in the United States. How to Apply: Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the FedEx online customer service team. We look forward to reviewing your application! Apply For This Job Now Part-Time (Hiring Now) Fedex Online Customer Service Jobs Remote - Hir – indeed jobs In Canada

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...