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Online Teller

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About the position

The Online Teller position at Suncoast Credit Union involves providing real-time transaction assistance to members through video transmission via the Interactive Teller Machine (ITM). The role requires performing various financial transactions while ensuring compliance with credit union policies and maintaining a high level of customer service. The ideal candidate should be professional, friendly, and comfortable on camera, with opportunities for remote work after demonstrating proficient performance.

Responsibilities

  • Process a variety of financial transactions including deposits, payments, transfers, and withdrawals.
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  • Ensure proper endorsements and identification are obtained to follow credit union policies and procedures.
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  • Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously.
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  • Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions.
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  • Perform end-of-day balancing.
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  • Adhere to security, audit, and compliance requirements.
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  • Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members.
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  • Attend educational events to increase professional knowledge.
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  • Complete annual BSA/AML compliance training and understand employee's role in maintaining an effective BSA/AML compliance program.
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  • Complete FACT Act Red Flag training.

Requirements

  • High school diploma or equivalent.
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  • 6+ months of experience in customer service or a similar position.
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  • Bilingual in Spanish preferred.
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  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines.
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  • Accurate, detail-oriented, and organized with task management.
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  • Ability to use multiple systems simultaneously.
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  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
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  • Ability to work independently and in a team-oriented environment.
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  • Must maintain a high level of confidentiality.

Nice-to-haves

  • Experience with AI & Machine Learning
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  • Knowledge in Data Science

Benefits

  • Bonus Program up to 9%
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  • 401K Matching up to 8%
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  • Retirement Planning
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  • Pay Increases based on Competency
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  • Employee Loan Discounts
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  • Flex Spending Accounts
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  • Medical Coverage
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  • Dental and Vision Coverage
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  • Access to 4,000+ Gyms
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  • Mental Health Resources
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  • PTO Wellness Days
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  • Short Term and Long Term Disability Coverage
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  • 11 Paid Holidays
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  • 3 weeks of Paid Time Off
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  • 4 weeks of Paid Parental Leave
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  • Birthday PTO
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  • Paid Volunteer Hours
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  • Degree Assistance up to $5,000 per year
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  • Remote, Hybrid and Onsite Schedules
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  • Pet Insurance
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  • Free Identity Theft Protection
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  • Legal Assistance
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