Join the TridentCare Team as a Lab Dispatcher and Customer Service Representative

Are you looking for a challenging yet rewarding role that offers the flexibility of working from home? Do you have excellent communication skills and the ability to multitask in a fast-paced environment? TridentCare is seeking a highly skilled and motivated individual to join our team as a Lab Dispatcher and Customer Service Representative. This hybrid role combines the responsibilities of a lab dispatcher with those of a customer service representative, providing an exciting opportunity for professional growth and development.

About TridentCare

TridentCare is a leading healthcare company dedicated to providing high-quality services and support to our clients. We pride ourselves on our commitment to excellence, integrity, and compassion. Our team is comprised of dedicated professionals who share a passion for delivering exceptional care and service. By joining our team, you will be part of a dynamic and supportive work environment that values diversity, inclusivity, and employee well-being.

Job Summary

As a Lab Dispatcher and Customer Service Representative, you will play a critical role in ensuring the smooth operation of our laboratory services. You will be responsible for coordinating the dispatch of orders, communicating with facilities and technicians, and providing exceptional customer service to our clients. This is a remote overnight shift role, working from 10 PM to 6:30 AM Central Time, Monday through Friday.

Key Responsibilities

• Properly document changes to orders requested by facilities and/or ordering physicians.
• Coordinate estimated time of arrival (ETA) with technicians and facilities upon request.
• Ensure dispatched orders are confirmed as received by technicians.
• Contact facilities when scheduling or re-scheduling is necessary for any reason.
• Coordinate reassignment of orders to different technicians when necessary.
• Assist with inbound customer service calls as needed or directed.
• Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
• Utilize Microsoft Office software to manage and track orders, communicate with clients, and maintain accurate records.

Essential Qualifications

• High school graduate or GED required.
• Proficient to expert use of Microsoft Office software, including Word, Excel, and Outlook.
• Excellent communication skills, both written and verbal, with the ability to clearly listen, confirm, and relay information.
• Ability to focus on tasks in a busy, call center environment.
• Strong problem-solving and critical thinking skills.
• Ability to work independently in a remote environment with minimal supervision.

Preferred Qualifications

• Previous experience in a laboratory or healthcare setting.
• Familiarity with laboratory information systems and medical terminology.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced environment with multiple priorities.

Skills and Competencies

• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment, both virtually and in-person.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and workflows.

Work Environment and Company Culture

At TridentCare, we pride ourselves on our supportive and inclusive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. We offer a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a dynamic company culture that values diversity and employee well-being.

Career Growth Opportunities and Learning Benefits

At TridentCare, we are committed to the growth and development of our employees. We offer opportunities for professional development, training, and mentorship to help you achieve your career goals. Whether you are looking to advance in your current role or transition to a new career, we are dedicated to supporting your success.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• Competitive salary
• Opportunities for bonuses and incentives
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert link]. We look forward to hearing from you!

Why Join TridentCare?

At TridentCare, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a commitment to excellence and integrity. By joining our team, you will be part of a dedicated group of professionals who share a passion for delivering exceptional care and service. We encourage you to apply for this exciting opportunity and join our team as a Lab Dispatcher and Customer Service Representative.