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Full-time Patient Experience Representative -york U: Track

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**Full-time Patient Experience Coordinator** - Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a full-time medical receptionist for our York University: Track & Field location. We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential. **SET HOURS**: - Monday-Thursday & Saturday_ **Administrative Duties include**: - Performing daily, weekly, and bi-weekly duties including, but are not limited to:_ - Greeting patients and visitors, in person and on the phone, to answer various inquiries - Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival - Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed - Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures - Handling physicians and therapists various inquires throughout their scheduled clinics - Responding to online appointment requests in a timely manner - Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts - Accountable for incoming and outgoing referrals and callbacks on a daily basis - Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily - Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies - Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received - Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms - Comply to Employee Handbook Pay: $16.55-$18.50 per hour Additional pay: - Bonus pay **Benefits**: - Extended health care Schedule: - 8 hour shift - Monday to Friday **Education**: - Secondary School (required) **Experience**: - Customer Service: 1 year (required) Work Location: In person Expected start date: 2025-01-15

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