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EST REMOTE ServiceTitan Experienced CSR 4***102425

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RECRUITING FRAUD WARNING: If something feels ‘phishy,’ it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment or ask for financial information during the recruitment and hiring process.


Elevate Your CSR Career with Pink Callers!


Are you a proven Customer Service Representative with 2+ years of experience and hands-on knowledge of ServiceTitan? Pink Callers is looking for top talent to deliver world-class customer experiences for our premium home service clients.


About Pink Callers

We’re a US-based ServiceTitan-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best.


Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership


Your Role: Experienced Customer Service Representative


What You’ll Do:

  • Handle inbound and outbound calls with professionalism and empathy
  • Confidently use ServiceTitan to schedule appointments, manage calls, and document customer interactions
  • Apply your customer service expertise to resolve concerns quickly and effectively
  • Consistently secure booked appointments while maintaining a high-quality customer experience
  • Achieve a booking conversation rate of 90% or above
  • Thrive in a collaborative, fast-paced, remote-first environment
  • Mentor newer team members by leading by example


What We’re Looking For
  • 2+ years of CSR or call center experience (preferably in trades or service industries)
  • Direct ServiceTitan experience required (Jobber/HouseCall Pro a plus)
  • Outstanding verbal and written communication skills
  • Proven ability to problem-solve and perform under pressure
  • Tech-savvy and comfortable using tools like Slack, Trello, Dialpad, and email
  • Team-first mindset with the ability to work independently


What You’ll Need (Tech Requirements)
  • Operating System: Windows 11 (64-bit) or macOS Ventura+
  • Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher)
  • RAM: 8 GB minimum
  • Storage: 256 GB SSD (Solid State Drive)
  • Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop)
  • Camera: Internal or external HD webcam (720p minimum)
  • Peripherals: All wired (keyboard, mouse, headset)
  • Headset: USB-wired with noise-canceling mic (no Bluetooth)
  • Internet:
  • Download speed: 200 Mbps minimum
  • Upload speed: 20 Mbps minimum
  • Latency: under 50ms, no packet loss
  • Ethernet connection only
  • Security: Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac)
  • Ports: 2 available USB ports


Why Join Pink Callers?

Competitive hourly wage with advancement opportunities

$500 performance bonus after completing the introductory period

Referral bonuses for bringing other high performers to our team

Comprehensive paid training (including ongoing ServiceTitan updates)

Remote-first culture with flexibility and career growth


Ready to Bring Your Experience to the Next Level?

Apply today and join a team where your ServiceTitan expertise and customer service skills make a real difference in the trades industry.


Pink Callers is an equal opportunity employer committed to diversity and inclusion.


Remote

About the Company:
Pink Callers



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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...