Company Description Love sports? Do you use lingo like IDP, IR and PPR in conversations with friends? Do you know the difference between trade bait, a sleeper and a vulture back, then this might be your dream opportunity! **Join us.** **Job Description**: Sutherland is hiring professionals with a passion for sports, a strong customer focus and technical savvy to provide FAN SUPPORT for ESPN, considered to be _The Worldwide Leader in Sports_ **What we offer**: - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities - 80% of our frontline leaders have been promoted from within - Additional pay incentives as well as monthly rewards & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland **The Position**: ESPN's mission is to serve the sports fan anytime, anywhere, connecting fans to the sport and fantasy games they love most. In order to accomplish that mission, Fan Support Specialists must work to build and maintain a loyal customer base by handling transactions and resolving customer issues in a friendly, efficient, and secure manner all centered around a shared love and knowledge of sports. The Fantasy Sports Specialist is an experienced, enthusiastic, customer-focused individual who provides friendly and high-quality service to Fans—because they are Fans themselves! **Responsibilities**: - Create best in class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues - Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it - Effectively use all available technology tools and resources to resolve fan inquiries - Develop and maintain a general knowledge of client’s products and services **Qualifications**: **Position requires** - High school diploma or GED - Ability to type 30+ words per minute - 1+ year of customer service experience - Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. - Efficient in website/digital navigation and interaction - Strong knowledge of and passion for sports - Ability to multitask, prioritize and manage time effectively in a fast-paced - but remote - environment - Proficient in Microsoft programs Additional Information **_ About us:_** - As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years._