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Customer Success Specialist, Weather B2B - Remote (Canada or US)

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ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Remote Work Environment đź’»
Summer Hours 🌞
Retirement Savings Plan. Plan for your future with us! đź’¸
Paid Vacation Days Off (in addition to Personal Days) 🌅
An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️
Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!

đź“ŁHAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about us here! (spoiler alert… we are the home of The Weather Network )📍Canada’s #1 most trusted brand in media for the third year in a row!

WHY WE NEED YOU? GLAD YOU ASKED...

Make a direct impact on our client's success! This position is pivotal in building strong relationships with our B2B customers, from initial onboarding to ongoing account management. You'll be at the forefront of delivering innovative data solutions, ensuring projects stay on track through effective project management and collaboration with diverse stakeholders. Your focus on exceptional customer service will foster trust and drive client satisfaction and retention. We're seeking a driven individual with 3+ years of account management experience and a passion for growth, or experience in the weather industry with demonstrable achievements.

Please note that despite being a remote role, it requires you to be located in and eligible to work in either of the 2 countries (Canada or the United States of America). Please note we are unable to sponsor or take over sponsorship of an employment Visa.

WHAT IS THE DAY TO DAY LOOK LIKE

    • Act as the key point of contact for clients, partnering with the sales team to deeply understand their needs and translate them into actionable plans.
    • Become a recognized expert on Pelmorex's Weather B2B product suite, proactively identifying upsell opportunities that contribute to revenue growth.
    • Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support.
    • Drive client retention and growth by delivering exceptional service and building strong relationships.
    • Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment.
    • Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction.
    • Cultivate and manage key relationships with clients and stakeholders, fostering collaboration and trust.
    • Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication
    • Conduct thorough client meetings to gather detailed requirements and ensure project success.
    • Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization.
    • Your primary focus will be ensuring our clients' success. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide.

      • Roles, responsibilities and duties may evolve and change over time.

WE ARE HOPING YOU HAVE

    • 2-5 years of relevant client relationship experience
    • 1+ year(s) of experience working with data analytics and/or weather products
    • Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
    • Strong analytical mindset and data driven decision making

YOU ARE MADE FOR THIS IF YOU...

    • Are passionate about your clients and delivering the best solutions for them.
    • Do not focus on what is simple or complex, but what is effective.
    • Enjoy building relationships and creating order in chaos.
    • Learn new concepts and technology quickly and are agile and adaptable to change.
    • Ability to work in a fast paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times.
    • Are a natural problem solver and a solutions oriented thinker.

      • DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY…
      Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment

INTERESTED? IT GETS BETTER….

    • Open and transparent communication, including All Hands Meetings with our CEO
    • Frequent employee pulse surveys đź“ť we value your feedback so we can continue to make Pelmorex a great place to work!
    • While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up đź—Ł We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard
OUR PROMISE TO YOU...

We’re highly focused on doing the right thing.
We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can
You will see the result of your work pushed out to real users quickly
We’re a team that enjoys learning new technologies and we’re open to trying new things
We’ll try our best not to bog you down with boring meetings

Through constant innovation and entrepreneurship, Pelmorex has grown to reach consumers around the globe, has become one of the largest weather information providers and has broken new ground in providing data solutions and insights to businesses. Through harnessing the value of weather, Pelmorex is driven to make the world smarter and safer for consumers and businesses. #youwanttoworkhere

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...