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Customer Service Representative (Fully Remote)

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Job Title: Customer Service Representative

Location: Fully Remote

Duration: 03+Months(with high possibility of extension)

Job Description:

We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.

Required Function 2:

Essential Responsibilities:

Answer incoming phone lines.

Follow guidelines dictated in quality program for each call.

Ensure security procedures are met in every interaction.

Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.

Ensure correct information is communicated in each interaction.

Maintain call talk times while applying all file facts.

Following details of required call scripts.

Required Function 3:

Essential Responsibilities:

Performs other functions as assigned.

Processing files.

Follow processing guidelines.

Required Function 4:

Knowledge, Skills and Abilities:

Ability to demonstrate customer service skills.

Ability to use and decipher file details.

Ability to us de-escalation techniques on calls.

Ability to pay attention to detail while on calls or processing files.

Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.

Ability to demonstrate good keyboard skills.

Ability to maintain patient confidentiality.

Ability to work independently, under pressure and within, restricted timeframes.

Ability to adapt and thrive in a changing environment.

Ability to manage time effectively.

Ability to demonstrate a strong knowledge of customer service principles and practices.

Required Function 5:

Work Conditions and Physical Demands:

Primarily sedentary work in a general office environment.

Ability to communicate and exchange information.

Ability to comprehend and interpret documents and data.

Requires manual dexterity to use computer, telephone and double monitors.

May be required to work extended hours based on special business needs.

Required Function 6:

Minimum Education:

High School Diploma or GED required.

Additional education is preferred.

Required Function 7:

Minimum Work Experience.

2+ years of call center experience.

Must have at least 2 years consecutive with one employer Demonstrate customer service skills is required.

Able to function between two departments.

Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
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