Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Manager, Airport Workforce Management

Other Jobs To Apply

No other job posts for this day.

About the position

The Customer Service Manager (CSM) at American Airlines is responsible for leading and developing front-line team members to ensure a safe and high-performing operation while delivering exceptional customer service. This role involves fostering a positive work environment, promoting safety, and achieving operational goals through effective communication and resource allocation. CSMs are expected to embrace the company's core values and engage in continuous improvement of team performance and customer experience.

Responsibilities

  • Drive operational excellence while maintaining a safety-conscious environment that promotes exceptional customer service.
    • ,
  • Act as a safety advocate by identifying and addressing safety concerns.
    • ,
  • Establish team and individual goals aligned with departmental and company objectives.
    • ,
  • Coach and mentor front-line team members in skill development and customer service.
    • ,
  • Promote effective relationships with team members based on compassion, integrity, and respect.
    • ,
  • Allocate resources effectively to support teams in achieving operational goals safely.
    • ,
  • Conduct self-audits and root cause investigations to ensure ongoing safety and reliability.
    • ,
  • Facilitate effective communication among departments to achieve common goals.
    • ,
  • Ensure adherence to corporate policies and procedures, including the Joint Collective Bargaining Agreement (JCBA).
    • ,
  • Solve complex staffing issues with minimal oversight and manage multiple software programs for operational analysis.

Requirements

  • High School diploma or GED equivalency.
    • ,
  • Previous airport customer service experience preferred.
    • ,
  • At least 2 years of experience leading others.
    • ,
  • Knowledge of company policies and procedures and functional automation applications.
    • ,
  • Ability to engage and support an inclusive working environment.
    • ,
  • Strong communication skills across all levels of the operation.
    • ,
  • Critical thinking and decision-making skills.

Nice-to-haves

  • Experience with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
    • ,
  • USPS clearance or the ability to obtain it.

Benefits

  • Dental insurance
    • ,
  • Employee assistance program
    • ,
  • Flexible spending account
    • ,
  • Health insurance
    • ,
  • Pet insurance
    • ,
  • Vision insurance
Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...