About Company

Transcom is a global customer experience specialist, with a proud history of delivering outstanding customer service and content moderation solutions for leading brands worldwide. With operations in over 20 countries and a team of 30,000 dedicated professionals, we empower our clients to build stronger relationships with their customers through innovative and high-quality services. In Sweden, Transcom has a strong presence, nurturing a diverse and inclusive environment where talent thrives. We believe in harnessing the power of technology alongside human empathy to create meaningful connections and ensure safe online environments. Join our team and be part of a company that values integrity, innovation, and people.

Job Description

Are you passionate about fostering safe online communities and ensuring digital content adheres to established guidelines? Transcom is seeking a detail-oriented and empathetic Content Moderator to join our fully remote team in Sweden. In this crucial role, you will be at the forefront of maintaining the integrity and safety of online platforms by reviewing user-generated content across various mediums. This isn't just about filtering; it's about making critical judgments, understanding cultural nuances, and applying content policies with precision and fairness. You will play a vital role in protecting users from harmful content, combating misinformation, and upholding brand values. This remote position offers the flexibility to work from home, providing a balanced lifestyle while contributing to a globally impactful mission. We are looking for individuals who possess strong analytical skills, exceptional attention to detail, and the resilience to navigate challenging content responsibly. Your work will directly contribute to creating a healthier and more positive online experience for millions of users. If you are committed to upholding digital ethics and thrive in a dynamic, supportive remote environment, we encourage you to apply.

Key Responsibilities

• Review and moderate user-generated content (text, images, video, audio) based on established client guidelines and policies.
• Accurately identify and escalate content that violates policies, including but not limited to hate speech, violence, harassment, and illegal activities.
• Apply critical thinking and judgment to complex moderation scenarios, ensuring consistent and fair decision-making.
• Maintain high levels of productivity and quality in a fast-paced environment.
• Collaborate with team members and supervisors to clarify guidelines and improve moderation processes.
• Provide constructive feedback and insights to improve tools and policies.
• Stay updated on evolving content trends, platform changes, and policy updates.
• Protect user privacy and confidentiality in all interactions and content reviews.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Ability to make consistent, objective decisions based on complex guidelines.
• High level of empathy and emotional resilience to handle potentially disturbing content.
• Proficiency in using web browsers and basic computer applications.
• Ability to work independently and manage time effectively in a remote setting.
• Adaptability and willingness to learn new tools and processes.
• High level of integrity and professional ethics.

Preferred Qualifications

• Previous experience in content moderation, customer service, or a related field.
• Familiarity with various social media platforms and online content trends.
• Proficiency in additional languages (e.g., Swedish, Danish, Norwegian, Finnish) is a significant plus.
• Experience working in a remote or distributed team environment.
• Understanding of internet safety and digital citizenship principles.

Perks & Benefits

• Opportunity to work from the comfort of your home anywhere in Sweden.
• Comprehensive paid training program to equip you for success.
• Competitive salary and performance-based incentives.
• Access to professional development and career growth opportunities within a global company.
• Supportive and inclusive work environment with a diverse team.
• Employee wellness programs and resources.
• Modern tools and technology to facilitate remote work.

How to Apply

If you are ready to make a significant impact on online safety and community well-being, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!