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•Bilingual Medical Claims Assistant – 100 % Remote (MTL, QC)

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Overview

Bilingual Medical Claims Assistant – 100 % Remote (Montreal, QC)

Remote opportunity in the insurance sector supporting mortgage creditor claims. This role involves intake calls, medical information requests, eligibility review, and client communication. Requires bilingual English / French skills, claims adjudication experience, and strong attention to detail.

Responsibilities

  • Conduct intake calls with claimants and update case records.
  • Review claim forms and documents for completeness and accuracy.
  • Request and process medical information.
  • Determine initial coverage eligibility and communicate with claimants.
  • Summarize employment and lender documentation.
  • Prepare written correspondence for additional information or claim decisions.
  • Ensure quality, cost-effective adjudication within defined standards.
  • Collaborate with the manager to meet team goals.
  • Perform additional reporting and administrative tasks as required.

What you will need to succeed

  • High school diploma or GED required; post-secondary education preferred or equivalent work experience.
  • Bilingual in English and French to interact with claimants, mortgage lenders, and medical providers in both languages.
  • Exceptional verbal and written communication skills.
  • Previous experience in adjudicating life and / or disability claims within the insurance industry.
  • Strong knowledge of medical conditions and terminology.
  • Proficiency in Microsoft Office 365 to manage and update claim records.
  • High attention to detail and strong analytical skills.
  • Ability to manage sensitive information with discretion.
  • Capacity to handle a high volume of claims, prioritize tasks, and meet deadlines.
  • Excellent customer service skills and ability to respond professionally in high-pressure situations.
  • Strong interpersonal skills to work independently and in a team.
  • Adaptability to process changes and evolving business requirements.

    • What is in it for you

  • Hourly salary of $22.
  • 4-month contract with potential for permanent employment.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule from 9 am to 5 pm.
  • Remote work flexibility.

    • EEO statement : Recruit Action inc. provides recruitment services. Only candidates who match hiring criteria will be contacted.

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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...