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Bilingual Financial Customer Service Specialists (French and English Required)

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Bilingual Customer Service Specialist (French required)

Introduction
Are you fluent in French and English and passionate about helping customers? Our client, a leading name in Canada’s financial services sector, is looking for a Bilingual Customer Service Specialist to join their growing Contact Centre team. This role is perfect for service-oriented professionals eager to grow their careers in the mortgage and financial product space.

What You’ll Do
You will be the first point of contact for customers, providing thoughtful, accurate, and empathetic support. You will represent both the Mortgage and Oaken Financial lines, helping clients with product questions, service needs, and general inquiries while contributing to customer satisfaction and business success.

Responsibilities
• Handle inbound calls with professionalism, warmth, and urgency
• Provide clear, accurate responses on mortgage and deposit products
• Resolve inquiries efficiently, often on the first contact
• Follow up on escalations and customer concerns
• Maintain strong adherence to compliance, privacy, and anti-fraud protocols
• Draft professional internal communications as needed
• Meet quality and performance metrics such as Net Promoter Score and schedule adherence

Qualifications
• Bilingual in French and English (spoken and written)
• 2+ years of customer service or contact centre experience
• Knowledge of Canadian financial products, especially TFSA, RRSP, RRIF, or GICs
• Strong communication and typing skills
• Ability to work in a structured, high-volume environment
• Tech-savvy and quick to learn internal systems
• Post-secondary education in business or finance (preferred)
• Familiarity with AML and KYC regulations is an asset

Benefits
• Full-time, 35-hour work week
• Structured onboarding and in-class training
• Peer mentorship and job shadowing
• Opportunities for internal advancement
• Access to a wide range of financial product knowledge
• Exposure to one of Canada’s top alternative lenders
• Supportive team environment focused on learning and development

Why Work with Us
This is more than a contact centre job. It’s a launchpad for a career in financial services. With our client’s commitment to internal growth, formal training, and a collaborative work culture, you will be positioned for long-term success. Whether you're aiming to deepen your financial knowledge or move into a new area of the business, this role is a smart step forward.

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