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Job Description We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic... Our next classes start in July of 2024. We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours : • 2 : 30 PM EST (OH, DE, MD, PA, NJ) • 12 : 30 PM MDT (Utah) • 11 : 30AM MST (Arizona) Note : Shifts are Monday - Friday with weekends as assigned What You’ll Do These routine customer service inquiries require the use of standard screens, scripts and procedures. Navigates a computerized system for responding and / or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download / 10 MBPS upload speed from your internet provider. A wired connection is required. We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service! How You’ll Do It Utilizes empathy and effective communication skills when responding to customer inquiries. Utilizes multiple systems to respond to, troubleshoot and document customer inquiries. Leverages 2 standard screens, verbatim scripts and procedures. Qualifications You’ll Need Bonus Points If You Have H.S. Diploma or GED 1 years Customer Service INDDFS ZRDFS Remote BI-Remote A credit screening may be required for some roles within Discover Home Lending. Application Deadline : The application window for this position is anticipated to close on Jun-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation : The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits : We also offer a range of benefits and programs based on eligibility. These benefits include : Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. Last updated : 2024-06-16Show full descriptionCollapse Apply To This Job    

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...