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Administrative Assistant – Part-Time Evening & Weekends

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Job Description:

  • Greet patients, check them in, and help them get comfortable upon arrival to the office
  • Answer and return incoming client phone calls, messages, and emails
  • Schedule client appointments
  • Verify client insurance benefits
  • Obtain prior authorizations, as needed
  • Collect client payments (co-pays, co-insurances, etc.)
  • Enter payments received by clients or pay sources
  • Complete appointment verification calls to clients prior to scheduled appointments
  • Coordinate with internal team and external sources regarding client billing
  • Entering data/information into the scheduling/electronic health record system
  • Manage inventory and supplies
  • Perform clerical tasks including, but not limited to: Copying and faxing documents, Scanning/uploading records into EHR system, Drafting forms and documents, Organizing office supplies and documents, Receiving and filing mail, as well as sending outgoing mail, Mail patient billing statements
  • Assist in the regular auditing and maintenance of client charts and company documents
  • Provide superior customer services to clients and staff through written and verbal communication in a timely manner
  • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)
  • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by clinical team
  • Provide effective communication to all staff and employees
  • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email
  • Other tasks as assigned by administrative manager or CEO

Requirements:

  • Must have completed a minimum of a high school diploma or GED
  • Experience with office management, preferred
  • Effective communication skills
  • Excellent problem-solving skills
  • Ability to interact effectively with all internal and external customers
  • Proficient in Microsoft Office Suite or related software
  • Excellent organizational skills and attention to detail
  • Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers, and other business partners
  • Excellent analytical, decision-making, and problem-solving skills
  • Ability to lift 10-15 pounds
  • Some evening and weekend availability required

Benefits:

  • Paid time off
  • 401k
  • Paid Time Off
  • EAP Benefits
  • 6 Paid Holidays
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